1. How do I get replacements for my missing/defective flatware pieces?
2. Where can I purchase your products?
3. What is my pattern/is my pattern still active?
4. How do I clean my sterling/stainless?
5. I would like to get an appraisal on my sterling for my insurance company. Can you provide this service?
6. What does my warranty cover?
7. What is the difference between 18/10 and 18/8 stainless steel flatware?
8. If 18/8 is good, is 20/10 better?
9. Stainless steel means it will never stain, right?
10. What causes rust on my stainless? Is the rust removable?
11. Why should stainless be washed thoroughly before the first use?
12. Can you send me a catalog of your products?
1. How do I get replacements for my missing/defective flatware pieces?
The easiest and most effective way to inquire about replacement pieces is to write our warranty department at 175 McClellan Highway, East Boston, MA 02128. Please be sure to include your pattern name, the specific pieces missing or defective, the nature of any defects, your full name, address, phone number, and finally your e-mail address.
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2. Where can I purchase your products?
The easiest way is to use the retailer locator located on the homepage of www.towlesilver.com. Simply enter your zip code and you will be provided with a list of retailers in your area. Or call our toll-free customer service line at 888-747-0475 and have your zip code or area code handy. In just a few moments time, we will be able to tell you which retailers carry our fine products in your area.
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3. What is my pattern/is my pattern still active?
We will be more than happy to assist you in identifying your flatware pattern or providing information regarding one of our flatware pattern's production status. Just send a self addressed stamped envelope to 175 McClellan Highway, East Boston, MA 02128 or an email address where you can be contacted along with a photograph of your flatware and we'll get back to you as soon as possible.
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4. How do I clean my sterling/stainless?
Although our stainless is dishwasher safe, we recommend hand washing and drying, as the drying cycle of your dishwasher may be too harsh for the flatware's surface. We always recommend hand washing and hand drying your sterling silver flatware. Also, be sure never to wrap fine sterling flatware in elastic, newspaper, or plastics as the chemicals in these materials can damage your sterling flatware's beautiful surface.
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5. I would like to get an appraisal on my sterling for my insurance company. Can you provide this service?
Because we are a manufacturer and wholesale distributor of sterling silver flatware, we are unable to provide retail pricing to insurance companies in order to provide a fair replacement/market value. We suggest you contact a professional appraiser or a local jeweler.
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6. What does my warranty cover?
Stainless Steel Limited Warranty
This product is warranted to be free of original defects in materials and/or workmanship. Should this product require warranty service, we will repair or replace any defective item, at our option, without charge. In the event that manufacturing considerations have caused a pattern to change or become unavailable, a defective item may be replaced with a comparable item of equal value. For warranty service, please send a letter to the address below. This warranty does not cover any damage resulting from improper use, or any other cause not arising out of defects in materials or workmanship.
This warranty gives you specific legal rights. Purchaser may have other legal rights which may vary from state to state.
The address for warranty service is:
Warranty Department
Towle® Silversmiths
144 Addison Street
East Boston, MA 02128-9114
Sterling Lifetime Limited Warranty
LIMITED LIFETIME WARRANTY
Towle Silversmiths Sterling Silver - dedicated to the design and manufacture of the finest products in the silver industry.
TOWLE SILVERSMITHS STERLING SILVER LIMITED LIFETIME WARRANTY
This sterling silver flatware is warrantied to be free of original defects in materials and/or workmanship for the lifetime of the original retail purchaser (or, if given as a gift, for the lifetime of the original recipient). During the life of the warranty we will, at our option, repair or replace a defective item without charge. FOR THIS WARRANTY TO BE EFFECTIVE, YOU MUST COMPLETE THE ENCLOSED WARRANTY REGISTRATION CERTIFICATE AND MAIL IT TO US WITHIN ONE MONTH OF YOUR PURCHASE OR RECEIPT AS A GIFT. This warranty does not cover any damage resulting from improper use or any other cause other than defects in materials and/or workmanship. Due to manufacturing considerations, it is possible that the shape of replacement knife blades may differ from the original.
Please return your completed limited lifetime warranty registration certificate to:
Towle Silversmiths
Warranty Department
144 Addison Street
East Boston, MA 02128-9115
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
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7. What is the difference between 18/10 and 18/8 stainless steel flatware?
18/10 and 18/8 is a reference to the percentage of chrome and nickel contained in the stainless steel alloy. The "18" refers to the chrome content, which gives your stainless steel flatware its strength. The "8" or "10" refers to the flatware's nickel content, which gives the flatware its magnificent shine and rust resistance. 18/8 is the premium alloy, this grade is to stainless as sterling is to silver. Some less expensive alloys contain no nickel. These alloys are susceptible to rusting if left in contact with water for extended periods of time.
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8. If 18/8 is good, is 20/10 better?
Not at all. 18/8 is the accepted benchmark formula for quality stainless steel.
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9. Stainless steel means it will never stain, right?
Wrong. It simply means it will stain less than other steels and certainly less than other metals such as silver, bronze, aluminum, etc. Stainless steel is today's best metal for flatware but can stain if subjected to adverse conditions.
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10. What causes rust on my stainless? Is the rust removable?
Rust is simply the oxidation of iron. 18/8 steel can't unite with oxygen to create iron oxide (rust) without the help of outside elements. The most common cause of rusting on stainless steel is water with a high mineral concentration. If flatware is not completely dried after washing, the remaining water evaporates and the minerals, which were in suspension, settle on the stainless and cause rusting. The rust is easily removed by using a moist sponge and any good cleanser. Rusting can be prevented by completely drying your stainless steel by hand or by making sure that the drying cycle on your automatic dishwasher is functioning properly.
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11. Why should stainless be washed thoroughly before the first use?
Often a metal dressing is used on the steel during shipment to protect against corrosion and to keep the finish in original condition. Thorough cleaning before use is recommended. Flatware washed in an automatic dishwasher should be cleaned by hand occasionally as well as even the best dishwashers cannot prevent the build-up of detergent film on flatware, dinnerware, or glassware. Occasional hand washing will keep your flatware free of film, preserve its finish, and keep it sanitary.
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12. Can you send me a catalog of your products?
We manufacture a wide range of product in a number of different industries. As such, we unfortunately are unable to send you all of our catalogs. If you have an idea of what you're looking for, please write to us at 175 McClellan Highway, East Boston, MA 02128 and we'll be happy to send along all applicable printed material.
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